Help Centre
FAQs & Packing Guides
Quick answers about booking, transport and travel in Sri Lanka, plus simple packing lists for every part of the island.
Got Questions?
Frequently Asked Questions
Can’t find your answer here? Message our Colombo team and we will reply within 24 hours.
01How does planning a custom trip work and how fast do I get a proposal?
Share your preferred travel dates, interests, and pace via our inquiry form. Within 24 hours, a dedicated Colombo travel specialist sends a tailored day-by-day itinerary with transparent pricing and boutique stay options.
02Are your tours completely private or do we travel in a group?
Every journey we craft is 100% private for you and your companions. You travel in your own luxury air-conditioned vehicle with a dedicated chauffeur-guide and private safari jeeps.
03When is the best time of year to visit Sri Lanka?
Sri Lanka is a year-round destination thanks to two alternating monsoons. December to April is ideal for the south coast and tea hills, while May to September brings sunny weather to the Cultural Triangle and east coast.
04Can you reserve first-class tickets for the Kandy to Ella train?
Yes. Our Colombo rail desk secures reserved observation saloon or first-class air-conditioned seats 30 days ahead while your chauffeur transfers your luggage to the next hotel.
05What kind of accommodations do you partner with?
We handpick character-rich properties including colonial tea planter bungalows, restored Galle Fort merchant mansions, eco-luxury safari tented camps, and boutique beachfront villas.
06What is your booking deposit and flexibility policy?
A modest initial deposit locks in your dates, rail passes, and boutique rooms. You can modify dates or itinerary stops free of charge up to 30 days prior to arrival.
07Do I need a visa to visit Sri Lanka?
Most visitors need an Electronic Travel Authorisation (ETA), which you apply for online before you travel. See our Visa & Travel Advice page for the details.
08Is Sri Lanka safe for families and solo travellers?
Yes. Sri Lanka is friendly and welcoming, and you travel with a private driver-guide who looks after you throughout the trip.
09How many days do I need to see the island?
Ten to fourteen days lets you enjoy the cultural triangle, the tea hills, a safari and the beach without rushing. Shorter trips of five to seven days work well for one or two regions.
10Can you cater for special diets?
Of course. Tell us about vegetarian, vegan, halal, gluten-free or allergy needs when you book and we will brief every hotel and restaurant.
11What kind of vehicle will we travel in?
Couples travel in an air-conditioned car or SUV; families and small groups use a spacious van. All vehicles are modern, insured and driven by licensed chauffeur-guides.
12How do I pay for my trip?
A 25% deposit confirms your booking and the balance is due 30 days before arrival. You can pay by bank transfer or card.
Packing Guides
What to Pack for Each Region
Sri Lanka is warm all year, but the hills are cooler and temples have a dress code.
- 01
Beaches & Coast
Galle · Mirissa · Trincomalee
- Light cotton or linen clothes
- Swimwear and a quick-dry towel
- Reef-safe sunscreen SPF 50
- Sunglasses and a wide-brim hat
- Sandals or flip-flops
- 02
Tea Hills
Nuwara Eliya · Ella · Hatton
- A warm layer for cool evenings
- Light rain jacket
- Comfortable walking shoes
- Long trousers for hikes
- Small day backpack
- 03
Wildlife Safaris
Yala · Wilpattu · Minneriya
- Neutral-coloured clothing
- Binoculars and a zoom lens
- Insect repellent
- Hat and sunglasses
- Refillable water bottle
- 04
Temples & Culture
Sigiriya · Kandy · Anuradhapura
- Clothes covering shoulders and knees
- A light scarf or sarong
- Slip-on shoes (removed at temples)
- Socks for hot stone floors
- Small notes for donations
Reserve for 2026 – 2027 Season
Still Have a Question?
Talk to a local travel specialist. We are happy to help with visas, routes, hotels and anything else you need to know.