Booking Terms & Conditions

A booking is confirmed when we receive your deposit and send you a written confirmation. The person making the booking accepts these terms on behalf of everyone travelling.

Please check your confirmation carefully and tell us straight away if anything is incorrect.

Prices are quoted per person based on the number of travellers and the season. A deposit of 25% secures your booking, and the balance is due 30 days before arrival.

• Payments can be made by bank transfer or card
• Prices are guaranteed once your deposit is paid, except for government tax or entrance fee changes
• Bookings made within 30 days of arrival must be paid in full

We are happy to change dates, hotels or the route whenever we can. Changes made more than 30 days before arrival are free, apart from any costs charged by hotels or other suppliers.

If you need to cancel, please tell us in writing. The following charges apply from the date we receive your notice:

• More than 30 days before arrival: full refund of your deposit
• 30 to 15 days before arrival: 25% of the tour price
• 14 to 8 days before arrival: 50% of the tour price
• 7 days or less before arrival: 100% of the tour price

Occasionally weather, road conditions, train timetables or events outside our control mean we have to adjust an itinerary. We will always offer a similar or better alternative and tell you as early as possible.

Every guest must have travel insurance that covers medical treatment, cancellation and personal belongings for the full length of the trip.

• Hold a valid passport and the correct visa or ETA
• Follow the safety advice of your guide, especially on safaris, hikes and at sea
• Respect local laws, customs and wildlife
• Tell us before you travel about any medical conditions or dietary needs

We choose our hotels, drivers and activity partners with care. We are not responsible for loss, injury or delay caused by events outside our reasonable control, or by suppliers acting outside their agreement with us.

These terms are governed by the laws of Sri Lanka. Any dispute will be handled by the courts of Colombo.